Membership Agreement

Founding Membership Agreement Secret Sauna Company at Brackendale Art Gallery, Squamish, British Columbia Agreement version: founding-2026-v3.4

Your right to cancel

This is a contract to which British Columbia's Business Practices and Consumer Protection Act applies.

• 10 days, any reason, full refund. You may cancel this agreement for any reason until 10 days after you receive your copy of it. You do not need to give a reason. We refund everything you have paid within 15 days. We email your copy as soon as you accept this agreement; an emailed copy counts as received on the third day after we send it, so you always have at least 13 days from the day you accept.
• Any time, no charge. After that, you may still cancel at any time, for any reason, without any fee or penalty (section 6).
• Longer rights. You have further cancellation rights if we do not give you your copy within 15 days, if this agreement is missing information the law requires, if it differs from what we showed you before you joined, if your circumstances or our services change materially, or if we do not confirm your membership within 30 days of its start date (sections 4, 8 and 9).
• How to cancel. Email secretsaunacompany@gmail.com, or write to the mailing address in section 1. Any method that lets you prove the date you sent it works. A notice counts from the moment you send it.

1. Who this agreement is between

The supplier. Secret Sauna Company, the business name of Secret Sauna Co., a general partnership registered in British Columbia, registration FM1027494. GST registration 784294753RT0001.

• Civic and mailing address, and where sessions are held: Brackendale Art Gallery, 41950 Government Road, Brackendale, BC V0N 1H0.
• Telephone: 514-918-0217
• Email: secretsaunacompany@gmail.com

In this agreement "Secret Sauna Company", "we" and "us" mean the supplier above.

The member. ________, email ________, telephone ________. "You" means the member. The membership is personal to you.

Date this agreement was entered into: ________, the day you accepted it (section 4).

2. What you are buying

A Founding Membership. Each calendar month it gives you an entitlement to use up to the number of included visits in your plan during that month. It is not a prepayment for a bank of sessions you own and draw down over time: each month's allowance belongs to that month and is supplied within it (section 12 says what happens to any part you do not use).

Your plan: Founding 4.

Prices are per person. No PST applies. An included visit is one person at one social session: 90 minutes in a two-hour booked slot in the shared, wood-fired sauna at Brackendale Art Gallery, with up to 12 people in the room, on the published session schedule. Private hires, group bookings and classes are not included and are paid for normally.

Every month, including your first part month, you also get one free buddy pass: you may bring one friend to a social session with you, free (section 12).

When it starts. Your membership starts on the day Helcim shows your payment plan as set up, in Pacific time. That is your start date. Your first month is a part month, from your start date to the end of that month, and its included visits go by the day of the month your start date falls on:

Your price for the part month is in section 5. You can book included visits only once we have confirmed your membership (section 4). From the 1st of the month after your start date, every month is a full month at the price in the first table.

When the offer closes. There are 25 Founding places. The Founding offer closes to new members when all 25 are taken, or at the payment deadline in section 4, 23:59 on 15 November 2026, whichever comes first. Places go in the order payment plans are set up with Helcim.

The Member price for the same allowances is $130 a month for 4 visits and $240 a month for 8 visits, plus GST. Those plans, Member 4 and Member 8, open to new members at 00:00 on 16 November 2026, Pacific time.

3. The Founding rate, and exactly what it promises

The offer. The Founding rate ($95 or $175 a month, plus GST) is a promotional offer. To qualify, you must accept this agreement and set up payment with Helcim by the payment deadline in section 4, while a Founding place is still open. It lasts for as long as your Founding Membership stays continuously active. When it ends, the price that applies if you rejoin is the Member rate we are publishing at that time.

The promise. Your monthly price does not change for as long as your Founding Membership stays continuously active. We will not raise it, index it to the Member rate, adjust it for inflation, or end the Founding rate while your membership continues. If the Member rate goes up, yours does not move. Nothing in this agreement allows us to raise your price.

Three things it is not:

• It is not a lifetime rate. It is held while your membership stays continuously active, and sections 5, 6 and 11 say exactly what ends it.
• It is not a discount on anything else. It applies to your Founding plan and its included visits only. Any other plan or product we offer now or later is not discounted by this agreement.
• It is not transferable. It belongs to you.

What does not end it. A failed or late payment fixed within the grace period in section 5, a pause taken under section 11, a closure on our side (section 10), and switching between the 4-visit and 8-visit Founding plans (section 12) all leave your Founding rate in place.

4. How joining works, when this agreement is made, and when your membership becomes active

Step 1: you accept. You accept this agreement in one of two ways:

• On our website, where you choose your plan and enter your name, email and phone. The page shows you this whole agreement, with a link to read or print it, and shows you your plan and the details you entered so you can correct any mistake. Joining on our website takes two screens (section 18). On the first you tick the box and press Accept and continue, which takes you to our waiver. On the second you fill in the waiver and press Sign and continue to payment. You accept this agreement when you press Sign and continue to payment, and nothing before that commits you. You decline simply by leaving the page, on either screen.
• By email, where we email you this whole agreement and a summary of your plan and details. You accept by replying from that email address with the words in section 18. You decline by not replying. If any detail in the summary is wrong, tell us and we will send a corrected one. If you ask us about joining in person, we send you this email; we never sign anyone up on the spot.

This agreement is made when you accept, and that is the date in your copy. Accepting does not charge anything. We keep a record of the exact version of this text you accepted and when, and, if you accept on our website, the internet address and browser details of the device you used, as proof of what you agreed to, as described in our privacy policy.

Step 2: your copy. As soon as you accept (usually within minutes) we email you, at the address you gave, a complete copy of this agreement with your name and the date you accepted. If we cannot offer you a Founding membership (for example, you already have a membership, or you cancelled a Founding membership by your own choice before), that email tells you so, this agreement ends, and neither of us owes the other anything.

Step 3: you set up payment. You set up monthly payment for your plan on Helcim's page, through the link we give you (section 5). Setting it up starts your membership and takes your first payment, for the rest of that month (sections 2 and 5).

The payment deadline. To become a Founding member you must accept this agreement and set up payment with Helcim by 23:59 on 15 November 2026, Pacific time (any moment before 00:00 on 16 November counts). This is the payment deadline. A payment plan Helcim shows as set up after the deadline does not qualify. The one exception: if you accepted this agreement by the deadline and Helcim shows your payment plan as set up by 00:30 on 16 November 2026, it counts as set up on time.

Step 4: we confirm. A manager matches your Helcim payment plan to your acceptance and confirms your membership within 24 hours after Helcim shows your payment plan as set up, and we email you to say it is confirmed. Your membership becomes active when we confirm it. Until then you cannot book included visits or your buddy pass. Confirming does not change your start date, your first month's visits or your first payment. If you accepted and set up payment by the deadline, a confirmation that comes after the deadline still counts.

When this agreement ends by itself. Before your membership is confirmed, this agreement ends on its own, with nothing owed by either of us, if:

• we email you after you accept to say we cannot offer you a Founding membership;
• the payment deadline passes without your having set up payment;
• all 25 Founding places are taken before your payment plan is set up (section 2);
• this agreement or your plan's payment details change after you accept and before you set up payment, and you do not accept the new version;
• you withdraw (below); or
• we cannot confirm your membership for any other reason, in which case we tell you by email.

When it ends this way, if Helcim has taken anything, we cancel your Helcim payment plan and refund everything taken within 15 days. If it ended because the 25 places were taken, we also offer you a place on our waitlist. An agreement that has ended cannot be revived. To try again you must accept the agreement afresh, and only while the Founding offer is still open.

Withdrawing before we confirm. You may withdraw at any time before we confirm your membership, by email to secretsaunacompany@gmail.com, by telephone on 514-918-0217, or with a withdraw button if our website offers one. We cancel any Helcim payment plan you set up and refund everything Helcim has taken within 15 days. This agreement then ends.

If you pay before accepting. Helcim's payment links can be used by anyone. If you set up payment by the deadline without having accepted this agreement, we email it to you, and your membership can be confirmed only after you accept it. You have until 23:59 on 21 November 2026, Pacific time (any moment before 00:00 on 22 November counts), to accept. Until you accept, you have no included visits, and you may ask for everything back at any time. If you have not accepted by then, we cancel your Helcim payment plan and refund everything taken in full. Either way, the refund is made within 15 days. If you set up payment after the deadline, or after all 25 places were taken, we cancel your Helcim payment plan and refund everything taken within 15 days, and in the second case we offer you a place on our waitlist.

If we are late confirming. If we confirm your membership more than 24 hours after Helcim shows your payment plan as set up, and in a later month than your start date, you choose one of these, and we do nothing until you have chosen:

• Credit: the included visits of every month before the month in which we confirm it are added to your account as a credit, used after each month's own allowance, and they do not expire at the end of a month. If your membership ends, for any reason, before you have used all of that credit, we refund the unused part within 15 days of the ending, at its share of what you paid for the month it came from; or
• Cancel: this agreement ends and we refund everything you have paid within 15 days.

Either way you are never charged twice for the same month.

If we are slow. Separately from all of the above, if we have not confirmed your membership within 30 days of its start date in section 2, you may cancel at any time before we confirm it and get back everything you paid.

5. Price, payment and billing

How you pay. Monthly, through Helcim's recurring billing, by credit or debit card or by pre-authorized debit from your bank account (PAD). You set this up on Helcim's own payment page. Secret Sauna Company never sees or stores your card or bank details; Helcim holds them. If you choose pre-authorized debit, Helcim collects your PAD agreement on its own form, and that form sets out your rights as a payor, including your right to recover a debit that was not authorized or does not match your PAD agreement.

Your first payment. Your first payment is taken when you set up payment with Helcim, on your start date. It pays for the rest of that month, from your start date to the end of the month. Helcim works it out by the day from your plan's monthly price in section 2, and adds 5% GST. Your receipt shows the amount. It is never more than your plan's monthly total in section 2; if it ever is, we refund the difference within 15 days.

After that. You are billed the full monthly price on the 1st of each month, from the 1st of the month after your start date, for that calendar month. You are never charged twice for the same month.

Total price. This membership has no fixed end, so there is no single total. You pay your first payment for the part month (above), then the monthly total in section 2 ($99.75 on Founding 4, $183.75 on Founding 8, GST included) every month until the membership ends. For example, after the part month, three full months are $299.25 on Founding 4 and $551.25 on Founding 8; twelve full months are $1,197.00 and $2,205.00.

What you do not pay. There is no sign-up fee, initiation fee, deposit, cancellation fee or minimum-term charge. No card fee or surcharge is added: you pay exactly the prices in section 2, whether by card or by bank.

Taxes. GST at 5% is shown as its own line on every receipt. There is no PST on a sauna membership in British Columbia.

Reminder. We email you a reminder on the 25th of each month: if you pay by card or bank, that your next payment will be taken on the 1st; if you pay by e-Transfer, that it is due by the 1st. If your start date is after the 25th of a month, we may not send one before your first 1st.

Paying by e-Transfer. Only if we have agreed it with you in writing: send an Interac e-Transfer for your monthly total to secretsaunacompany@gmail.com so that it arrives by the 1st of each month.

If a payment fails or is late. If your payment fails on the 1st, or your e-Transfer has not arrived by the 1st, we contact you, and you have until 23:59 on the 5th of that month (Pacific time; any moment before 00:00 on the 6th counts) to pay. If we only learn after the 1st that a bank payment failed (bank payments can take several days to come back), you have until 23:59 on the fourth day after we tell you, if that is later. Until then your membership and your Founding rate stay in place.

• If you contact us within that time, your membership does not lapse while a manager decides what happens next. A manager decides within 7 days of your contact, and we tell you the decision by email. A manager may agree a later date for you to pay, but no later than the last day of that month; if the time in the paragraph above runs later, you keep that instead. If the agreed date passes with no payment and no further contact from you, your membership lapses from 00:00 on the next day (Pacific time) and your Founding rate ends. Contacting us again before then holds the lapse again until a manager decides.
• If that time passes with no payment and no contact from you, your membership lapses and your Founding rate ends.

6. Term, renewal and cancelling

What we ask. Three months to start, then month to month. The three months is a request, not a term this agreement enforces.

What you are actually bound to. Nothing beyond the month already billed, and sometimes not even that (see "Cancelling just after a monthly payment" below). Your membership renews automatically each month until you cancel. You may cancel at any time, before or after any monthly renewal, for any reason, without giving a reason, and without any charge, fee or penalty, including during the first three months. Your cancellation takes effect at the end of the last calendar month you have paid for, and never more than 30 days after you give notice.

Cancelling just after a monthly payment. If you cancel within 7 days after a monthly payment has been taken, and you have not booked or used any included visit for a session in that month (a late cancel counts as used; a booking you cancelled in time, or that we cancelled, does not count), we refund that month's payment in full within 15 days and your membership ends straight away. Otherwise, including any cancellation more than 7 days after the payment, the month stands: you keep that month's visits and your membership ends at the end of it.

How to cancel. Email secretsaunacompany@gmail.com or write to the mailing address in section 1. Any method that lets you show the date you sent it is enough, and it counts from the moment you send it.

What we do when you cancel. We cancel your Helcim payment plan so no further payment is taken, and confirm your cancellation by email, with the date it takes effect and any refund owed. Any included bookings for sessions after your membership ends are cancelled. If any payment is taken after your cancellation takes effect, we refund it within 15 days.

What cancelling does to the Founding rate. Cancelling by your own choice ends the Founding rate permanently. Your own choice means an ordinary cancellation under this section, a cooling-off cancellation under section 7, or the refund of an unused month above. Cancelling for a reason in section 4, 8 or 9 does not end it. You are welcome to rejoin at any time at the Member rate then published. That is the only consequence of cancelling. You keep every cancellation right the Business Practices and Consumer Protection Act gives you, and nothing in this agreement limits them.

7. Cooling-off: 10 days, no reason, full refund

You may cancel this agreement for any reason until 10 days after you receive your copy of it, and get back everything you have paid. The copy we email you counts as received on the third day after we send it. If you accept this agreement again (for example, because it changed), the 10 days run from your copy of that latest acceptance.

• If you cancel before any payment is taken, nothing is charged, and we cancel your Helcim payment plan if you set one up.
• If you cancel after a payment has been taken, we refund everything you have paid within 15 days, without deduction, even if you have already used visits. That includes your first payment for the part month and any monthly payment taken on a 1st before you cancel.

8. If your copy is late, or this agreement is missing something

If we do not give you your copy of this agreement within 15 days after you accept it, you may cancel within one year after the date you entered into it. If this agreement is missing information the law requires it to contain, or differs from the information we showed you before you accepted it, you may cancel within one year after you receive your copy. In either case we refund what the law requires within 15 days.

The Founding card and this agreement are meant to say the same thing. If they ever disagree, the version more favourable to you applies.

9. Cancelling because of a material change

You may cancel at any time, by giving notice and the reason, if there is a material change in your circumstances or in the services we provide. This includes:

• your death;
• a physical, medical or mental disability, confirmed in writing by a medical practitioner or nurse practitioner, that makes continuing unreasonable or likely to endanger your health;
• moving for the rest of your membership so that you are more than 30 km further from us than when you joined;
• our services no longer being available, or no longer substantially available as this agreement describes, because we stop or substantially change operating;
• our moving the sessions so that they are more than 30 km further from you than when you joined.

If we stop running sessions. If we stop offering social sessions at Brackendale Art Gallery, we will tell you at least 30 days before, your membership ends on the last day we run, and we refund anything you have paid for after that day within 15 days.

What is refunded. We refund the unused part of what you paid for the current billed month, worked out as included visits remaining divided by your plan's visits for that month, applied to what you paid for that month. If the change is in your circumstances, we may keep at most 30% of that unused amount to cover our costs. If the change is in our services, we keep nothing. The refund is paid within 15 days, and we cancel your Helcim payment plan.

10. When we are closed

If we do not run a scheduled session weekend, for any reason including a fire ban, weather, or the venue being unavailable:

• Any included visit you could not use because we did not run that weekend carries forward and does not expire at the end of the month. It is the one case in which a visit outlives its month, because the reason you could not come was ours. It is used after that month's own allowance. If your membership ends while you still have carried-forward visits, we refund them at their share of what you paid for the month they came from if it ends under section 7, 8 or 9, or because we were slow to start it (section 4); if it ends any other way, they end with it.
• If we are closed for more than one scheduled session weekend, we make sure you are not billed for the closed period. This is our obligation, and it happens without your asking. It may be done by pausing your payments, by a credit on your next payment, or by refunding an amount already taken; your position is the same in every case.
• Your Founding rate never lapses because of a closure.

11. When you want a break

You may pause once per membership year (each year counted from your start date) for one calendar month. Ask us in writing (email is fine) at least 14 days before the 1st of the month you want to pause. If you ask later than that, your pause is the next calendar month that still gives 14 days' notice.

The month in which you ask is billed and its visits are yours as normal; a pause is always a whole calendar month. During the paused month you are not billed, you have no included visits, and your Founding rate is held. Billing and visits restart on the 1st after it.

A pause longer than one calendar month, or a second pause in the same membership year, is treated as cancelling by your own choice, which ends the Founding rate.

12. Using your membership

• Visits count by the month of the session. A booking uses a visit from the calendar month the session is in, not the month you booked it.
• Unused visits expire. Visits belong to their month and do not carry into the next. Anything unused at the end of the month is gone. The one exception is section 10.
• Booking head start. Members may book social sessions 7 days before they open to the public.
• Booking by email or phone. If online booking of included visits is not yet available when your membership starts, we book them, and your buddy pass, for you on request by email or phone, with the same head start and the same rules.
• Confirming from your email. We email you to confirm each included booking. A booking not yet confirmed is held for 48 hours or until the session, whichever comes first, and you may hold at most two at a time.
• Late cancels. Cancelling an included booking less than 24 hours before the session, or letting an unconfirmed hold lapse less than 24 hours before it, uses the visit. Cancelling earlier returns it.
• One visit a day, and two open included bookings at a time.
• Peak evenings. On the 8-visit plan, at most 4 of your 8 visits a month may be on Friday or Saturday evenings.
• Buddy pass. Once each calendar month you may bring one friend free to a social session you are booked into; their seat is booked with yours. It does not carry into the next month, there is none for a month you are paused, and it has no cash value. Your friend must be 19 or older and sign our waiver, like any guest.
• Other guests. Beyond your buddy pass, you may bring a guest for $10 off the guest's drop-in price. Visits beyond your allowance pay the normal price, and members do not get a discount on extra sessions.
• Switching plans. You may switch between the 4-visit and 8-visit Founding plans. The switch takes effect on the 1st of the next month, and a switch is not a cancellation, so your Founding rate is kept.
• Schedule. Sessions follow the published schedule and are subject to availability. We do not control every calendar at Brackendale Art Gallery.

13. No referral rewards

We do not give discounts, free sessions or anything else of value in exchange for your introducing new customers. The buddy pass and the guest discount are benefits of your membership, not rewards for referrals.

14. Safety, health and the waiver

Sauna use carries real physical risk, including heat illness and fainting. You confirm you are medically fit to use a sauna, and you will tell us about any condition, medication or pregnancy that could be affected by heat.

Before your first session you must also read and sign our Guest Waiver and Informed Consent, the version current on our booking site at the time. If you join on our website, you sign it on the second screen of joining, before you set up payment (section 18). If you join by email, you sign it before your first session. The waiver is a separate document, signed separately. It is not part of this agreement, and this agreement does not change it.

15. Things this agreement does not do

We do not, and will not, ask you to:

• take any dispute to private arbitration;
• give up the right to take part in a class action;
• keep the terms of this membership, or your opinion of us, private;
• hold back from posting a review, of any kind, anywhere.

16. Changes to this agreement

We will not change any term of this agreement, including your price, anything about cancellation or refunds, or your included visits, without your written agreement.

17. Disputes and governing law

If something goes wrong, contact Lee directly first, at the telephone number or email in section 1. If that does not settle it, you keep every right you have under British Columbia law, including complaining to Consumer Protection BC and going to the Civil Resolution Tribunal or the courts.

This agreement is governed by the law of British Columbia.

18. Acceptance

On our website, joining takes two screens.

The first screen shows this agreement and, below it:

☐ I have read and accept the Membership Agreement, including my right to cancel. I understand I can cancel within 10 days of receiving my copy for a full refund.

[ Accept and continue ]

The box starts unticked, and the button does nothing until it is ticked. Pressing it takes you to the second screen. It doesn't record your acceptance, send anything or take any payment.

The second screen is our Guest Waiver and Informed Consent (section 14), with the details you entered on the first screen. If any of them is wrong, go back to the first screen to change it. When you have filled in the waiver, one button signs it and accepts this agreement:

[ Sign and continue to payment ]

Pressing this button is the moment you accept this agreement, and that moment is the time in your copy. We record your acceptance, save your signed waiver, and email your copy of this agreement to the address you entered. Your 10 days to cancel count from that copy (section 7). Then we take you to Helcim's page to set up payment. Pressing the button does not take any payment.

If we can't save your waiver or send your copy, the page tells you and doesn't take you to payment. That attempt ends with nothing owed by either of us, and you can try again.

By email, you accept by replying from the address we wrote to with these words:

I have read the Founding Membership Agreement (version founding-2026-v3.4), including my right to cancel, and I agree to it.

Record of acceptance (completed for each member and included in their copy): Member: ________ · Plan: Founding 4 · Accepted: ________ (Pacific time) · How: Online · Agreement version: founding-2026-v3.4 · Text fingerprint: 03aa8c9dfa983ba50ff35348bd99055f289be91810ccdf5d8472b6e64a844bb1